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FAQ
Frequently Asked Questions
All you need to know about Myma Logistics
What is a tracking number, and how to find it?
A shipping tracking number is a unique identifier assigned to a package, allowing the sender, recipient, and carrier to monitor its delivery progress.
This number provides real-time updates on the package's location and status, ensuring transparency and facilitating efficient delivery management.
A shipping tracking number is typically found on your shipping confirmation email, the shipping label or the receipt if you have a physical copy
This number provides real-time updates on the package's location and status, ensuring transparency and facilitating efficient delivery management.
A shipping tracking number is typically found on your shipping confirmation email, the shipping label or the receipt if you have a physical copy
Why is my tracking number/ ID not working?
It can take a few hours for tracking information to appear in the system after a shipment is created.
Sometimes, tracking numbers are reused, so make sure you have the correct, unique number for your shipment.
Contact the shipping provider if the issue persists after a reasonable time.
Sometimes, tracking numbers are reused, so make sure you have the correct, unique number for your shipment.
Contact the shipping provider if the issue persists after a reasonable time.
What if my package is lost or undelivered?
First, check the delivery location as sometimes packages are left in discreet places.
If you cannot locate the package, contact the shipping provider or the seller, especially if the package was shipped through an online retailer.
If you cannot locate the package, contact the shipping provider or the seller, especially if the package was shipped through an online retailer.
How Can I Change My Shipping Address?
Tracking events usually appear 24-48 hours after receiving the tracking ID.
Once the shipment reaches the facility, tracking events should appear.
Once the shipment reaches the facility, tracking events should appear.
Why is my shipment delayed?
Delays can occur due to various factors like weather, customs, or issues with the delivery address.
Severe weather or damage to the parcel can also cause delays.
Public holidays or customs inspections can sometimes lead to delays.
Severe weather or damage to the parcel can also cause delays.
Public holidays or customs inspections can sometimes lead to delays.
What is the difference between tracking and tracing?
Tracking refers to monitoring the current location of a shipment, while tracing involves historical data to understand the shipment's journey.
What does a tracking step mean?
Tracking events indicate the different stages of a shipment's journey, such as "in transit," "out for delivery," or "delivered".